Customer Experience Reviews

An organisation will have a number of customer experience reviews associated with it. Only published customer experience reviews will be included.

URL Example(s)

/v4/organisations/D10/customer_experience_reviews

This URL: /v4/organisations;trkref=D10/customer_experience_reviews is deprecated. Please switch to the current URL above.

Parameter(s)

trkref  
branch_code optional
older_reviews optional. If this parameter is not included, this endpoint will only return the recent reviews which fall within the retailer’s moving window. If this parameter is included with a value of true, then “all” reviews will be returned

Attribute(s)

customer_experience_reviews array of customer experience objects (attributes described in customer experience review detail doc)

JSON Example

{
   "customer_experience_reviews":[
      {
         "branch_attribution":null,
         "confirmed_purchaser_text": "Confirmed purchaser",
         "fast_responses": [],
         "reviewer":{
            "first_name":"Robert",
            "location":"Catford, London",
            "segment":"Home user",
            "facebook_avatar_url":null
         },
         "responses":[
            {
               "display_key":"good_points",
               "answer":null
            },
            {
               "display_key":"bad_points",
               "answer":null
            },
            {
               "display_key":"general_comments",
               "answer":"Ordered 3pm arrived 9.20 am next day."
            },
            {
               "display_key":"would_buy_again",
               "answer":true
            },
            {
               "display_key":"happy_with_delivery",
               "answer":true
            },
            {
               "display_key":"happy_with_customer_service",
               "answer":null
            }
         ],
         "publish_date": "2016-05-23",
         "purchase_date": "2016-05-23",
         "delivery_date": "2016-05-23",
         "nps_score": 7,
         "customer_ref": null,
         "order_ref": "TEST 230516:1536"
      },
      ...
   ]
}