Conversations

Returns all the conversations that are associated with a specific product.

Request

GET v4/organisations/:trkref/conversations?locale=:locale&sku=:sku

Parameters for non-automotive

Parameter Requirement
trkref mandatory
locale optional
sku optional

Example

GET v4/organisations/D10/conversations?locale=en-GB&sku=AIPTPDV5700

Parameters for automotive

Parameter Requirement Constraints Examples
trkref mandatory    
manufacturer mandatory    
model mandatory    
locale optional    
model_variant optional   GT

Example

GET v4/organisations/D10/conversations?locale=en-GB&manufacturer=test&model=test

Response

Attributes

Attribute Description
summary  
question_count total number of questions with at least one vetted answer
conversations array of conversations objects

Example

{
  "summary": {
    "question_count": 1,
    "answers_count": 1
  },
  "conversations": [
    {
    "id": 223049,
    "first_name": "A shopper",
    "question": "How is this product?",
    "created_at": "2014-10-07T14:17:56Z",
    "helpful": 0,
    "unhelpful": 0,
    "embeddable": false,
    "retailer_locale": "en-GB",
    "answers_count": 1,
    "answers": [{
      "id": 259010,
      "response": "It is great.",
      "created_at": "2014-10-09T20:33:08Z",
      "first_name": "Ann",
      "town": "West London",
      "job_title": null,
      "reviewer_segment": "Family",
      "helpful": 0,
      "unhelpful": 0,
      "review_url": "http://c.mark.reevoo.com/g/TRKREF/ODYwNw==/aHR0cDovL21hcmsucmVldm9vLmNvbS9yZWV2b29tYXJrL2JsYW5rL1QzNQ==/L3JlZXZvb21hcmsvcmV2aWV3LzcwODExNDg=",
      "review_locale": "en-GB",
      "reviewer_facebook_url": null,
      "response_type": "owner",
      "retailer_name": null,
      "retailer_image_url": null
    }],
    "fast_responses": [
     {
       "response": "Hi Thanks for your query.",
       "respondent": {
         "custom_name": "Customer Care",
         "first_name": null,
         "surname": null,
         "job_title": null,
         "display_name": "Customer Care"
       },
       "organisation": {
         "trkref": "TEST",
         "name": "organisation",
         "logo": null
       },
       "created_at": "2018-03-21T09:12:57.749+00:00"
     }],
  }]
}